Customer Service
Shipping & Delivery
If your order fits all authorization criteria, then all orders placed Monday - Friday before 2pm EST will ship out the same business day. All other orders will ship on the following business day.
PLEASE NOTE; WE DO NOT SHIP OR DELIVER ON HOLIDAYS & WEEKENDS.
Your order may be delayed for the following reasons and more information may be requested to provide proof of identity. If that is the case one of our representatives will contact you in order to obtain proper information
*These reasons are subject to change at any time.
- Different billing & shipping addresses entered
- Past history of fraud or chargeback has been assigned
Unable to verify billing address information
Privacy & Security
Returns &Replacements
Only items that have been purchased from this website can be returned according to the following policy.
- Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping). - Customers will be responsible for all shipping costs unless the product(s) received was damaged. - All returns must be sent back within 30 days of the invoice date. - Any returns received within a 90 day period, must be an exchange or store credit only. - All other returns will be sent back to the customer. - All returns MUST be in saleable condition and include its original packaging with tags attached. - Invoice # and Billing Name must appear reason for return sheet. Special return policies are as follows. Swim Wear and Under Garments: sanitary patch must be intact and not removed from the garment along with all original tags still attached. - Foot Wear: Must be returned in a standard brown box, including the actual footwear box inside. Any returns sent back in the actual footwear box alone, will be charged an additional repackaging fee.
All Merchandise must be returned to: 506 South White Horse pike suite #E2 Stratford, NJ 08084
Ordering
Our goal is to provide you with the comfort and peace of mind in knowing that you are being handled with the best care. We aim to please you from the beginning of your shopping experience and beyond your next visit. Intity employs real live customer representatives who will answer your questions within 24hrs. Please feel free to email our customer service team at intity@iamintity.com and one of our representatives will respond to your inquiry promptly. All shipping rates are based on the weight of your items and the location of your shipping address unless you are using a promotional code for free or discounted shipping. Exact prices are not known until you reach the shipping section of your check out process.
Payment, Pricing & Promotion
Viewing Orders
Updating Account Information